Delete your Signkoi account

In the Signkoi app from Google Play:

1. 1Open the Signkoi app and sign in to the account you want to delete.
2. 2Tap Settings in the bar at the bottom of the screen.
3. 3Scroll down to Danger zone and tap Delete account.
4. 4Review the list of what will be removed, then enter your password to confirm. If you sign in only with Google and have not set a password, type your account's email address instead.
5. 5Tap Delete my account. Your account is deleted straight away and you are signed out of the app.

On the Signkoi website, in any browser:

1. 1Sign in to the account you want to delete.
2. 2Open Settings from the sidebar or from your account menu.
3. 3Go to Danger zone and click Delete account.
4. 4Review the list of what will be removed, then enter your password to confirm. If you sign in only with Google and have not set a password, type your account's email address instead.
5. 5Click Delete my account. Your account is deleted straight away, you are signed out and taken back to the home page.

Deletion is immediate and permanent, and it cannot be undone. As soon as you confirm, we delete the following from our live systems:

• Your profile: name, email address, password, profile photo, language and time zone, and the link to your Google account if you sign in with Google.
• Every document, envelope and template you own, including those shared with a team, with their original and signed PDFs, certificates of completion, fields, recipients, signing links and audit trails. Signing links you sent stop working immediately.
• Your saved signatures and initials.
• Your saved contacts.
• Your bulk sends and PowerForms.
• Your API keys, the Signkoi app sign-ins on your devices and your browser sessions.
• Your webhook endpoints with their delivery history, and the history of your API requests.
• Your data exports, including any download that is still available.
• Teams you own, together with their member list and pending invitations. You are also removed from every team you belong to.
• The plan and subscription details stored in your Signkoi account.

A few things are outside your account or must be kept for legal reasons:

• Backups. Copies in our backups are overwritten within our normal backup cycle.
• Billing records. Payments are handled by Paddle as merchant of record, which keeps its own records of your payments and invoices. Billing records are kept for as long as tax and accounting laws require.
• Copies other people already have. When a document is completed, the signed PDF is emailed to its recipients, and recipients may have downloaded their own copies. We cannot delete copies from their inboxes or devices.
• Documents that belong to other people. Documents another Signkoi user sent you or owns, including a teammate, stay in that person’s account, together with the audit trail entries that record your actions on them, such as your name, email address and IP address. The sender controls those documents.

Forgot your password? Reset it, then delete your account yourself as described above. If you created your account with Google, sign in with Google.

If you can no longer access your account, email us at support@signkoi.com and ask us to delete it. Send the request from the email address registered to your account: that is how we confirm the account is yours, and we cannot act on requests sent from any other address.

We will respond within the time required by law, usually within one month.

If you only signed documents that someone sent you, you do not have a Signkoi account, so there is nothing to delete here. The sender controls those documents: please contact them first, and we will help them answer your request.

For your other rights over your personal data, such as access, correction or restriction, see our Privacy Policy or contact us.