Contact
We’d love to hear from you
Questions, feedback or something not working the way you expected? Send us an email and the Signkoi team will reply.
Opens your email app. You can also copy the address above.
How can we help?
Pick a topic, or just say hello
Everything goes to the same inbox. A clear subject line helps us get your message to the right person faster.
Product help
Trouble with an upload, placing fields, a signing link or a download? Tell us what happened and we’ll help you sort it out.
Plans & billing
Questions about what’s included in each plan, invoices and tax, or which plan suits how you work.
Security
Spotted a possible vulnerability or have a question about how we protect documents? Put “Security” in the subject line.
Get a faster answer
What to include in your message
A little detail up front saves a round of back-and-forth.
- 1The email address on your account
- 2The document title, if your question is about a specific document
- 3What you were trying to do, and what happened instead
- 4Any error message, copied word for word
- 5Your device and browser (for example, iPhone with Safari or Windows with Chrome)
- 6A screenshot, if it helps
Signing as a team? Let’s talk.
Team workspaces, shared templates and multiple signers are already built in. Tell us how your team works and what you need, and we’ll help you get set up. Your feedback also decides what we build next.